Hotspot/Technology Kit Lending Policy

Greenfield Public Library is pleased to offer wireless hotspots from Mobile Beacon to aid in internet access equity.

Rules

• Any resident from a municipality certified in the State Aid to Public Libraries program by the Massachusetts Board of Library Commissioners is eligible to borrow a hotspot or a kit. Borrowers must have a valid CWMARS library card in permanent status, be at least 18 years of age, and be in good standing with the library.
• All those interested in borrowing technology from GPL must have an up-to-date, signed Library of Things agreement on file with the library.
• One hotspot/kit is allowed per household. Each hotspot will support up to 10 connected devices.
• Hotspots can be requested by completing this form. Technology kits (filtered laptop/Chromebook, filtered hotspot, and mouse) can be requested by completing this form.

For How Long?

Hotspots and Technology kits may be borrowed for 2 weeks (1 week with an automatic renewal if not returned on the due date).

Fines & Fees

Due to the difficulty in getting the Hotspots/Technology kits returned on time, GPL has implemented a late fee of $1/day.

Loss or Damage

Lost or damaged hotspots or accessories have the following replacement fees:

• Hotspot -- $35
• Charger -- $15
• Case -- $10

Lost or damaged technology kits have the following replacement fees:

• Laptop – $500
• Laptop charging cable -- $20
• Filtered mobile hotspot - $35;
• Mouse -$5;
• Hotspot Charger/Adapter – $15;
• Case – $10

Note: replacement costs listed here are significantly lower than actual cost of each item.

Acceptable Use

Borrowers will adhere to the library’s internet acceptable use policy when using the mobile hotspot.

While checked out, the hotspot/kit remains the responsibility of the borrower. Borrowers should not lose control of the device by lending to friends or associates.

Any attempt to alter the configuration of the hotspot or the laptop/Chromebook is strictly prohibited and may result in loss of borrowing privileges.

Hotspot Availability

• Hotspots may be requested by calling the Information Services desk at the library at: 413-772-1544, opt. 6, during normal business hours. All devices must be checked out at the Information Services desk.
• Hotspots are not filtered, unless part of a Technology Kit, which are required by grant to be filtered.

• Hotpots must be picked up within three (3) days, or the device will be set aside for the next user.

• Hotspots MUST be returned to a GPL library service desk. Do NOT place the hotspot in the book drop or return it to another library.

• Hotspots should be returned with the charger, SIM card, battery, and case to the Library in the same good working condition as it was when it was checked out.

• If the hotspot is not returned on the due date, service will be turned off and the hotspot will become unusable. Due dates can be found by accessing your library record online at: https://greenfield.cwmars.org/ and logging in to your account, by requesting a receipt upon checkout, or by calling the library.

• If the hotspot is damaged or not working, return it to the Information Services desk. Report the nature of the damage to a staff person.

Guidelines

A revocation of hotspot borrowing privileges may be appealed by written request to the Library Director.

Disclaimers

• The Library is not responsible for any files, data or personal information accessed/transmitted using the hotspot.

• The Library will have no liability for direct, indirect or consequential damages related to the use of the mobile hotspots, including loss of data, or privacy invasions. Those who use the hotspots do so at their own risk and assume full liability for their actions.

• Hotspot users are accessing the internet through the T-Mobile network, not the Library’s network.

• Illegal acts involving Library equipment or services may also be subject to prosecution.

Technology Kit Availability

• Technology Kits may be requested by filling out the Technology Kit Request form above.

• Technology Kits can also be reserved by calling the Information Services desk at the library at: 413-772-1544, opt. 6, during normal business hours. All devices must be checked out at the Information Services desk.

• Technology Kits must be picked up within three (3) days, or the kit will be set aside for the next user.

• Technology Kits MUST be returned to the Information Services desk at the Greenfield Public Library. Do NOT place the Technology Kit in the book drop or return it to another library.

• Technology Kits should be returned with the laptop/tablet, charger, mouse,mobile hotspot, and case to the Library in the same good working condition as it was when it was checked out.

• If the Technology Kit is not returned on the due date, service will be turned off and the hotspot will become unusable. In addition, the laptop screen will lock and be made unusable. Due dates can be found by accessing your library record online at: https://greenfield.cwmars.org/ and logging in to your account, by requesting a receipt upon checkout, or by calling the library.

• The borrower is responsible for costs associated with damage, loss, or non-return of the laptop/tablet, mobile hotspot, mouse, charging cord, and case.

• Accounts billed for a Technology Kit that have not been returned may be submitted for collections and the account charged an additional $15.00 non-negotiable collection fee.

• If any pieces of the Technology Kit are damaged or not working, return it to the Information Services desk. Report the nature of the damage to a staff person.

• Technology kits that have not been returned will be reported to the Greenfield Police Department.

Guidelines

A revocation of Technology Kit borrowing privileges may be appealed by written request to the Library Director.

Disclaimers

• The Library is not responsible for any files, data or personal information accessed/transmitted using the Technology Kit.

• The Library will have no liability for direct, indirect or consequential damages related to the use of the Technology Kit, including loss of data, or privacy invasions. Those who use the Technology Kits do so at their own risk and assume full liability for their actions.

• Illegal acts involving Library equipment or services may also be subject to prosecution.

Approved by the Board of Library Trustees 10/8/2024.
Updated 10/13/2026
To be reviewed yearly, or as needed.